Privacy Policy

1. Data controller

The controller of personal data processing is:

For any question relating to personal data protection, you may contact us at the following address:

[GDPR email to be completed]

2. Data collected

Optilog may collect the following personal data when you use the website or fill in a contact or quote request form:

• last name and first name;
• company name;
• email address;
• phone number;
• possible position within the company;
• type of logistics requirement;
• type of goods;
• estimated volume or number of pallets;
• information related to a reception, storage, picking, repacking or availability request;
• content of the message submitted through the form;
• technical browsing data, depending on the cookies used.

Optilog does not request sensitive data through its website.

3. Purposes of processing

The personal data collected is used for the following purposes:

• responding to requests sent through the contact form;
• processing quote requests;
• recontacting prospects or clients;
• analyzing submitted logistics needs;
• organizing potential commercial follow-up;
• improving the quality of the website and services offered;
• ensuring the security and proper functioning of the website;
• complying with applicable legal and regulatory obligations.

4. Legal basis for processing

Depending on the case, data processing is based on:

• Optilog's legitimate interest in responding to received requests and developing its commercial activity;
• the performance of pre-contractual measures when the user requests a quote or information about a service;
• the user's consent when required, in particular for certain cookies or specific communications;
• compliance with legal obligations when the retention of certain information is required by applicable regulations.

5. Data recipients

The data collected is intended for Optilog's internal departments responsible for processing commercial, administrative or operational requests.

It may also be transmitted, where necessary, to technical service providers involved in the operation of the website, hosting, maintenance, security or form management.

Optilog does not sell users' personal data to third parties.

6. Retention period

Personal data is retained for a limited period, adapted to the purpose of the processing.

For information purposes:

• data related to a contact or quote request may be retained for up to 3 years from the last exchange with the prospect;
• data relating to a client may be retained for the duration of the business relationship, then archived according to applicable legal obligations;
• data necessary for proof management, invoicing or accounting may be retained for the legally required periods;
• cookies are retained for a period compliant with applicable regulations.

7. Data security

Optilog implements reasonable technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, alteration or destruction.

Access to data is limited to authorized persons, to the extent necessary for the performance of their duties.

8. User rights

In accordance with applicable regulations on personal data protection, you have the following rights:

• right of access to your data;
• right to rectification;
• right to erasure;
• right to object;
• right to restriction of processing;
• right to data portability, where applicable;
• right to withdraw your consent at any time when processing is based on consent.

To exercise your rights, you may contact Optilog at the following address:

[GDPR email to be completed]

Proof of identity may be requested in the event of reasonable doubt regarding the identity of the requester.

You also have the right to lodge a complaint with the CNIL if you believe your rights are not being respected. The CNIL notably reminds individuals that they have rights allowing them to know, control, correct or request deletion of data held by an organization.

9. Cookies

The Optilog website may use cookies or trackers to ensure proper operation, measure audience or improve user experience.

Cookies may notably be used to:

• enable the technical operation of the website;
• measure page traffic;
• improve navigation;
• secure forms;
• remember certain user choices.

When cookies that are not strictly necessary are used, the user's consent is collected beforehand via a banner or cookie management module.

The user may modify cookie preferences at any time from the module provided for this purpose, when available.

10. Contact and quote request forms

Information submitted through the website forms is used only to respond to the user's request.

Mandatory fields are indicated in the form. If these fields are not completed, Optilog may not be able to process the request properly.

11. Transfer outside the European Union

Optilog strives to keep personal data within the European Union.

If certain technical service providers involve a transfer of data outside the European Union, Optilog ensures that such transfer is governed by appropriate safeguards in accordance with applicable regulations.